Frequently Asked Questions

To begin, download the app available on iOS and Android. Take your receipt from a recent purchase and place it flat on an even surface. Press "SCAN" on the app and align the receipt between the yellow lines in the app. Press the button to capture the receipt. You'll receive an automatic amount of cash back. Make sure to take a clear picture of your receipt - it should show the name of the store, date of purchase and all items purchased. The better quality receipt and picture, the more you'll earn!

All receipts from any retailer with the following information will receive cash back:
1) Date of Transaction (must be within 2 weeks from upload date and shown on the receipt)
2) Store Name
3) Total Bill Amount
4) Receipt line items with prices
5) The receipt cannot have been uploaded by your account previously or another account.
If the receipt is not readable, the cash back will not be processed. If the receipt is too long, try folding the receipt to get most of the information in (date, store name and total bill amount).

The following receipts do not receive cash back:
1) ATM Receipts
2) Lotto Tickets
3) Credit Card Slips
4) Money Orders
5) Pictures of just barcodes or QR codes

Here's a short video demonstrating the app:
CoinOut Demo

We now accept e-receipts! Forward your e-receipts to receipts@coinout.com. To receive cash back, the receipts need to be forwarded the same day of the purchase. We are currently accepting up to 4 per day. Include your mobile number attached to the account in the email.

Once you cash out, it usually takes 24-48 hours to process the transaction. Once processed it takes 2-3 business days depending on your bank.

Once you cash out for a gift card, it usually takes 24-48 hours to process the transaction. If processed, you will receive the gift card to your email within a few hours.

You can find your personal referral link in the app or by visiting: https://coinout.com/app/customers/share and logging in with your phone number and password. When you hit share, you’ll see your link. Make sure all your friends sign up via your personal link so you get the credit!

The best places to earn cash back are the following retailers: 7-Eleven, Alberton's, Burger King, Chipotle, Dollar Tree, Dunkin', Domino's, KFC, McDonald's, Speedway, Subway and Taco Bell. Over time, you'll earn more if you take pictures of receipts from these places. You can also upload receipts from other major retailers to see if eligible for cash back.

If a receipt has already been uploaded by your account or another account, you will not receive cash back.

We change it daily - tune in each day to see how many you can do!

You can also add funds to your wallet at some locations during a cash transaction. Depending on the merchant, you will either be asked to enter your mobile number into the register or be given a receipt instead of receiving change. If you get a receipt, don’t lose it before scanning! The receipt is like cash. More locations coming soon.

CoinOut is totally free. We never charge you a dime (get it?).

In the app, press the $ sign button to see available options in the top right. If you are having any issues please email us at support@coinout.com

Not to load change from cash transactions! But you may find it easier to download our app, currently available on the Apple App store and Google Play. You do need the app to upload receipts.